Privacy Policy

Welcome to Harper Charles Company (“we”, “us”, “our”).

We are a luxury interior design and furniture design brand based in the United
Kingdom.

This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website https://www.harpercharles.com or
interact with us online or offline.

We are committed to protecting your privacy and ensuring that your personal data
is handled safely and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Harper Charles Company
Email: contact@harpercharles.com
Website: https://www.harpercharles.com
Location: United Kingdom

We may collect and process the following types of personal data:

• Contact details:
  Name, email address, phone number, and postal address.
• Project details:
  Information you provide about your design projects, including style preferences, budgets, and project scope.
• Marketing preferences:
  Your newsletter sign-up status, cookie consent choices, and marketing opt-ins or opt-outs.
• Browsing and technical data:
  IP address, browser type, device information, and browsing behaviour collected through cookies, analytics, and advertising tools.
• Transaction data:
  Purchase history and payment or order details processed securely through Shopify or other payment providers.

We do not intentionally collect or process special category (sensitive) personal data such as health, religion, or biometric information.

We use your personal data to:

• Provide our design and e-commerce services;
• Respond to enquiries and provide customer support;
• Process and deliver orders;
• Manage your account or subscription;
• Send relevant marketing communications (only if you’ve opted in);
• Analyse website traffic and improve our site experience;
• Personalise content and advertising;
• Comply with legal or regulatory obligations.

We rely on the following lawful bases under the UK GDPR to process your personal data:

• Contract:
  To provide our services, process your orders, manage your account, and respond to customer enquiries.
• Consent:
  For sending marketing communications, operating email newsletters, and using cookies or similar technologies for analytics and advertising.
  You can withdraw your consent at any time through the unsubscribe link in our emails or your cookie settings.
• Legitimate interests:
  To understand how our customers use our website and services, improve user experience, and promote our products responsibly.
• Legal obligation:
  To comply with applicable laws, regulations, and record-keeping requirements (for example, tax or accounting purposes).

If you sign up to receive updates or marketing emails, we will send them through
our provider Klaviyo.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

We may also show you tailored advertising on platforms like Meta, Pinterest,
and Google, but only if you’ve consented to marketing cookies.

We only share your personal data with trusted service providers who help us
operate our business. These include:

• Shopify – website hosting and e-commerce platform
• Klaviyo - email marketing and automation
• Google – analytics and advertising
• Meta (Facebook/Instagram) – advertising and remarketing
• Pinterest - advertising and analytics

All partners act as data processors on our behalf and are bound by confidentiality
and data protection agreements.

We do not sell your personal data to any third party.

Some of our service providers (for example, Google, Meta, Klaviyo) may process data
outside the UK.

Where data is transferred internationally, we ensure appropriate safeguards are
in place - such as UK adequacy decisions or standard contractual clauses - to protect your information to UK GDPR
standards.

We only keep your personal data for as long as necessary for the purposes for
which it was collected, including:

• Account and order data: up to 7 years (for tax and legal purposes)
• Marketing data: until you withdraw consent or unsubscribe
• Project enquiries: up to 2 years after last contact

After this period, data will be securely deleted or anonymised.

We use cookies and similar technologies for functionality, analytics, and
advertising.

You can manage or withdraw your consent at any time via our cookie banner or
browser settings.

For full details, see our Cookies Policy.

Under UK GDPR, you have the following rights regarding your personal data:

• Access – to request a copy of your personal data.
• Rectification - to correct inaccurate or incomplete data.
• Erasure - to request deletion of your data (“right to be forgotten”).
• Restriction – to limit processing of your data.
• Portability – to receive a copy of your data in a structured format.
• Objection – to object to processing based on legitimate interests or direct marketing.
• Withdraw consent – at any time for marketing or cookies.

To exercise your rights, email us at contact@harpercharles.com.

We will respond within one month as required by law.

We take appropriate technical and organisational measures to protect your data,
including encryption, access controls, and secure storage.

While no online service is entirely risk-free, we continually update our systems and practices to protect your information.

Our website and services are not intended for children under 16.

We do not knowingly collect personal data from minors. If we become aware that we have done so, we will delete that data promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

We will post the updated version on this page with a revised “last updated” date.

If you have any questions or concerns about this Privacy Policy or your personal
data, please contact:

📧 Email: contact@harpercharles.com

If you are not satisfied with how we handle your personal data, you have the right
to complain to the Information Commissioner’s Office (ICO):

https://www.ico.org.uk